At Prevail Claims Solutions, our team is here to guide you through the claims journey, from notification through to resolution and settlement, ensuring a swift, seamless experience for our clients.
Our specialist team manages each claim with precision while working closely with trusted partners and suppliers to deliver responsive solutions, ensuring outcomes that align with the unique needs and expectations of our clients.
To lodge a claim please download the relevant editable claim form from the list below and email to motorclaims@prevailinsurance.com.au.
Find a repairer
Choosing a repairer from our authorised network comes with the added benefit of complimentary vehicle collection once your claim has been registered.
Your client will also be reimbursed for a reasonable taxi fare to collect their vehicle once repairs are complete. Please note this benefit is not available under the Prevail Elite Motorcycle Insurance PDS.
To find your nearest Prevail authorised network repairer, please visit this website.
To lodge a claim for home, contents, private collections and legal liability claims please access the Online Claims Form and submit the claim.
Family CyberSecure Claims
Phone: 1800 490 508
Contact Cyberscout as swiftly as possible following a real or suspected cyber event.
This is a 24/7 tollfree line dedicated to Prevail Elite Home Insurance policyholders.
To lodge a claim for farm property, liability, motor and accident and sickness claims please access the relevant claim form here and email it to farmclaims@prevailinsurance.com.au.